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PostPosted: Sat May 13, 2017 8:34 pm 
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Joined: Sat May 13, 2017 8:26 pm
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Sorry if this is in the wrong place. I'm unable to checkout on the tomenosuke international site. When I hit checkout from the cart I am redirected to site called tokyobandmall.com. Is that normal? On tokyobandmall.com I am unable to create an account. I can enter all my info but there is no way to click on the "confirm information" button. This seems really strange. I have had other people check it and the same thing happens for them. I have asked tomenosuke but have not received a response. Does the site normally redirect like that? Am I missing something? Thanks for helping.


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PostPosted: Thu May 18, 2017 12:11 am 
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Joined: Thu Apr 28, 2011 12:06 am
Posts: 3772
Location: NyC
Deadeye wrote:
Sorry if this is in the wrong place. I'm unable to checkout on the tomenosuke international site. When I hit checkout from the cart I am redirected to site called tokyobandmall.com. Is that normal? On tokyobandmall.com I am unable to create an account. I can enter all my info but there is no way to click on the "confirm information" button. This seems really strange. I have had other people check it and the same thing happens for them. I have asked tomenosuke but have not received a response. Does the site normally redirect like that? Am I missing something? Thanks for helping.


I think that happened to me once a long time ago, what you have to do is send them an email of what you want to order and they will send you a invoice thru paypal and you fill out everything and then just pay for it and they will send you a confirmation email if it went thru.

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PostPosted: Sat May 20, 2017 3:02 pm 
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Location: Vancouver, Canada
Yeah, I'd follow Merlin's advice on this. Tomenosuke has a pretty sterling rep for customer service so firing them an email would be best.

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