Can't checkout on Tomenosuke?

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Deadeye
Posts: 1
Joined: Sat May 13, 2017 6:26 pm

Can't checkout on Tomenosuke?

Post by Deadeye » Sat May 13, 2017 6:34 pm

Sorry if this is in the wrong place. I'm unable to checkout on the tomenosuke international site. When I hit checkout from the cart I am redirected to site called tokyobandmall.com. Is that normal? On tokyobandmall.com I am unable to create an account. I can enter all my info but there is no way to click on the "confirm information" button. This seems really strange. I have had other people check it and the same thing happens for them. I have asked tomenosuke but have not received a response. Does the site normally redirect like that? Am I missing something? Thanks for helping.



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Merlin
Posts: 3773
Joined: Wed Apr 27, 2011 10:06 pm
Location: NyC

Re: Can't checkout on Tomenosuke?

Post by Merlin » Wed May 17, 2017 10:11 pm

Deadeye wrote:Sorry if this is in the wrong place. I'm unable to checkout on the tomenosuke international site. When I hit checkout from the cart I am redirected to site called tokyobandmall.com. Is that normal? On tokyobandmall.com I am unable to create an account. I can enter all my info but there is no way to click on the "confirm information" button. This seems really strange. I have had other people check it and the same thing happens for them. I have asked tomenosuke but have not received a response. Does the site normally redirect like that? Am I missing something? Thanks for helping.
I think that happened to me once a long time ago, what you have to do is send them an email of what you want to order and they will send you a invoice thru paypal and you fill out everything and then just pay for it and they will send you a confirmation email if it went thru.
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Yardarm51
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Joined: Sat Jul 19, 2008 9:40 pm
Location: Vancouver, Canada

Re: Can't checkout on Tomenosuke?

Post by Yardarm51 » Sat May 20, 2017 1:02 pm

Yeah, I'd follow Merlin's advice on this. Tomenosuke has a pretty sterling rep for customer service so firing them an email would be best.
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