how are you guys so awesome?

turdhole · **Posted:** Sun May 13, 2012 4:11 am

i just got another f'd up piece, the Kronk totem fatcap. I would just like to thank you for taking $80+ to send me a flawed piece. American engineering! Go Colorado!

Thank you KidRobot, you're on my Xmas card list.

*bet they ban or remove this message as opposed to fixing the issue?*

turdhole · **Posted:** Sun May 13, 2012 4:11 am

please do the right thing, have a heart

Kidrobot Guru · **Posted:** Sun May 13, 2012 4:34 am

What exactly seems to be the issue?

Please contact Ty at: customerservice@kidrobot.com.

I am quite sure he will be able to help you out.
Thanks.

turdhole · **Posted:** Sun May 13, 2012 4:39 am

promise? the top of the fatcap looks like some factory worker just tried to wipe the glue off. it looks horrible in person, almost want to dispute it with my credit card.

first 6" fatcap and definitely disappointed....

Kidrobot Guru · **Posted:** Sun May 13, 2012 4:43 am

Apologies to hear bout that, sucks.

Well, i can't promise anything but Ty in customer service seems to be
a wizard when it comes to helping folks out.

I definitely understand your frutration though.
Hit him up an keep me posted.

Thanks.

turdhole · **Posted:** Sun May 13, 2012 4:50 am

i sent an email, i'm counting on you Guru....

the price is a bit high so i imagined the quality would be spot on, i know Kronk got the shaft once (labbit). I'd hate to see KR quality drop to that of current 3A credibility

Kidrobot Guru · **Posted:** Sun May 13, 2012 5:13 am

Well, it looks like some folks got some of the Totem Fatcaps with nice QC so it is indeed unfortunate that yours was below satisfactory.

Again, i personally cannot promise anything being as i am just the Guru of the boards but i am sure you can count on Ty. Again, keep me posted!

useless toys · **Posted:** Mon May 14, 2012 9:39 am

turdhole wrote:

the price is a bit high so i imagined the quality would be spot on

That was your first mistake..

nerps · **Posted:** Mon May 14, 2012 9:53 am

useless toys wrote:

turdhole wrote:

the price is a bit high so i imagined the quality would be spot on

That was your first mistake..

2nd mistake was buying a fatcap

ianthegamer · **Posted:** Mon May 14, 2012 9:58 am

3rd was thinking KR QC would be spot on.... seriously though i hope you get it replaced.
Are they sold out?

Kidrobot Guru · **Posted:** Mon May 14, 2012 10:42 am

I am sure they will be able to help out. Keep me posted.

drummerboy2 · **Joined:** Mon Jul 04, 2011 10:17 am **Posts:** 1278

Ty fixed my problems with no trouble, I got a lab it with one leg shorter than the other. Sent back got a new one the next week good luck

Kidrobot Guru · **Posted:** Tue May 15, 2012 1:12 pm

Awesome!

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