Order has not arrived yet

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dijinal
Posts: 3
Joined: Wed Apr 22, 2015 11:58 am

Order has not arrived yet

Post by dijinal » Wed Apr 22, 2015 12:02 pm

I placed an order on Saturday, April 11th, and have not received anything yet. When I call the customer service line throughout the day, it tells me that either that extension is no longer active, or that there is no one in customer service currently. I've also attempted emailing, but haven't gotten any response since last Saturday.

Could someone look into order #4724



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Kidrobot Guru
Posts: 13259
Joined: Wed Jul 06, 2005 2:13 pm
Location: NYC

Re: Order has not arrived yet

Post by Kidrobot Guru » Wed Apr 22, 2015 12:13 pm

Let me see about getting someone to help you out with your order. Thanks for your patience.

dijinal
Posts: 3
Joined: Wed Apr 22, 2015 11:58 am

Re: Order has not arrived yet

Post by dijinal » Wed Apr 22, 2015 6:34 pm

I have not heard anything as of yet, could you let me know when you have some information on the order?

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Kidrobot Guru
Posts: 13259
Joined: Wed Jul 06, 2005 2:13 pm
Location: NYC

Re: Order has not arrived yet

Post by Kidrobot Guru » Thu Apr 23, 2015 8:47 am

Will do.

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Kidrobot Guru
Posts: 13259
Joined: Wed Jul 06, 2005 2:13 pm
Location: NYC

Re: Order has not arrived yet

Post by Kidrobot Guru » Thu Apr 23, 2015 9:57 am

I had someone look into it, and your specific order should ship early next week. I believe a notice in your order confirmation made a mention about possible delays im shipment.

Many apologies for the delay!

Thanks.

dijinal
Posts: 3
Joined: Wed Apr 22, 2015 11:58 am

Re: Order has not arrived yet

Post by dijinal » Thu Apr 23, 2015 2:15 pm

In that case please cancel the order and give me a refund. It said it would need 3 days to process and would arrive 3-5 days later, and I won't be able to get it and customize it in time for what it was needed for if it is shipping next week.

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Jfactor
Posts: 2517
Joined: Tue Sep 24, 2013 7:49 pm
Location: Richmond, VA

Re: Order has not arrived yet

Post by Jfactor » Sat Apr 25, 2015 12:51 am

dijinal wrote:In that case please cancel the order and give me a refund. It said it would need 3 days to process and would arrive 3-5 days later, and I won't be able to get it and customize it in time for what it was needed for if it is shipping next week.
lulz, that's 1000% not Guru's job... He's here to assist, not to be your workhorse.

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